We try to ensure that all plants arrive in perfect condition. Even so, if you consider that your plant has not arrived in the best condition, you can return it. Due to the nature of the product, you have a period of 48 hours to request a change of plant or a refund of the money.
To do this, write me an email to Hello@ plantaku.com Attaching a photo with the state of the plant to assess whether the return makes sense or not.
When necessary, please make the return with its original packaging: box and filling. We will send you the new plant as soon as possible.
Finally, keep in mind that although we treat each plant to be as similar as possible to the one on the web, each one is a unique and different living being, and this is not an acceptable reason for its return.
OTHER RETURNS -> POTS AND COCOTAKOS
If for any reason you are not satisfied with your purchase, you have a period of 14 calendar days, counting from the date of receipt of the order, to return it (Law 7/1996, of January 15, on the Retail Trade Organization).
Shipping costs are paid by the customer. To do this, you must send us the product in perfect condition, with its original packaging to:
PLANTAKU - Manuel Cabrera, 03710 La Manzanera 5N, Calp. Tel 607 830 031. Next to the ORDER NUMBER.
Once the products have been received, and after checking their correct condition, the amount of the product will be reimbursed by the same means that made the payment, discounting the initial shipping costs.
The guarantee of our pots is for a period of 2 years from the date of receipt of the article.
We take care of any original defect of the product, repair it or replace it with another.
But please, keep in mind that being made through an artisanal process, each pot is unique and different. With slight imperfections. All of them have been carefully checked before being sent.
The warranty does not include deficiencies caused by improper use of the product, nor by components subject to wear and tear due to normal use of the item.
Finally, if you have any other question or suggestion, you can send us an email to hello@ plantaku.com and we will answer you as soon as possible :)